pok365 Frequently Asked Questions

pok365 requires a clear photograph or scan of your CNIC (Computerised National Identity Card) — both front and back. A selfie holding your CNIC may also be requested to confirm ownership. Documents must be valid, unexpired, and clearly legible. KYC verification is mandatory before your first withdrawal can be processed.

Standard KYC verification on pok365 is completed within 24 to 48 hours of document submission on business days. If additional documentation is required, our support team will contact you via email. Ensuring your CNIC photos are clear and well-lit will speed up the process significantly.

On the pok365 login page, click "Forgot Password" and enter your registered email address or mobile number. You will receive a password reset link or OTP within a few minutes. Follow the instructions to set a new password. If you do not receive the reset email, check your spam folder or contact support at support@pok365.pro.

No. pok365 strictly permits one account per player. Duplicate accounts are detected during KYC verification using CNIC and device fingerprinting. If a duplicate account is identified, both accounts may be suspended and any bonuses forfeited. If you have accidentally created two accounts, contact support immediately to resolve the situation.

To permanently close your pok365 account, contact our support team at support@pok365.pro with your registered email and a written request for account closure. Any remaining PKR balance will be withdrawn to your verified payment account before closure. Note that permanent closure is different from self-exclusion — both options are available depending on your needs.

Log in to your pok365 account and go to the Deposit section. Select JazzCash as your payment method, enter the amount you wish to deposit in PKR, and confirm. You will receive an OTP on your registered JazzCash number to authorise the transaction. JazzCash deposits on pok365 are credited instantly in most cases.

The minimum deposit on pok365 is PKR 500 for JazzCash and EasyPaisa transactions. For HBL, UBL, and Meezan Bank transfers, the minimum may vary depending on your bank's own transaction limits. There is no maximum deposit cap imposed by pok365, though your bank or wallet provider may have their own daily transfer limits.

JazzCash withdrawals from pok365 are typically processed within 1 to 4 hours after approval by our payments team. Processing times may extend to 24 hours during peak periods or if additional verification is needed. Your JazzCash wallet must be registered in your own name — third-party withdrawals are not permitted under pok365 policy.

pok365 does not charge any internal fees on standard deposits or withdrawals. However, your bank or mobile wallet provider (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank) may apply their own transaction charges. We recommend checking your provider's fee schedule before initiating large transfers so there are no surprises on your end.

For security and anti-money-laundering compliance, pok365 generally requires withdrawals to be processed back to the same payment method used for the deposit. If your original deposit method is unavailable, contact our support team who will review your case individually and guide you through the approved alternative withdrawal process.

pok365 offers a wide range of slot games from leading international providers — including classic 3-reel slots, modern 5-reel video slots, and high-volatility jackpot titles. Popular categories include Fruit Slots, Adventure Slots, and branded sports-themed slots. Visit the Slot section on pok365 to browse the full library with RTP details displayed for each game.

pok365 offers pre-match and live in-play betting on cricket matches including PSL, international Test matches, ODIs, and T20Is. You can bet on match winners, top batsmen, total runs, over-by-over outcomes, and more. Navigate to the Cricket section, select your match, choose your market, enter your PKR stake, and confirm your bet slip.

Yes. pok365 provides live in-play betting on PSL matches throughout the tournament season. Odds update ball-by-ball, and markets include next wicket, current over runs, powerplay totals, and match winner. Live PSL betting is available via browser on both desktop and mobile — no separate app download is required to access real-time markets.

All games on pok365 use certified Random Number Generators (RNG) that are independently audited for fairness. Slot RTP (Return to Player) percentages are displayed within each game's info panel. pok365 operates under internationally recognised licensing standards, and game certification ensures that neither players nor the platform can manipulate outcomes.

Yes. The pok365 platform is fully optimised for mobile browsers on both Android and iOS devices. You can access all games, place cricket bets, make JazzCash deposits, and manage your account from any smartphone or tablet without needing to download a dedicated app. Simply open your mobile browser and navigate to pok365.pro.

pok365 offers a welcome bonus to newly registered and verified players on their first qualifying deposit. The bonus amount and percentage are displayed on the promotions page at the time of your registration. Bonuses are credited in PKR and are subject to wagering requirements that must be met before any bonus-derived winnings can be withdrawn.

A wagering requirement is the number of times you must play through a bonus amount before the associated winnings become withdrawable. For example, a PKR 1,000 bonus with a 20x wagering requirement means you must place PKR 20,000 in total bets before withdrawing. Full wagering requirement details for each pok365 promotion are listed in the bonus terms on the promotions page.

Yes. All pok365 bonuses carry an expiry window, typically 7 to 30 days from the date the bonus is credited to your account. If wagering requirements are not completed within this window, the bonus and any associated winnings are forfeited automatically. Always check the specific expiry period stated in each promotion's terms before claiming.

pok365 rewards regular players through an ongoing loyalty programme where consistent betting and gaming activity earns points that can be exchanged for bonus credits, free spins, and exclusive PKR cashback offers. VIP players benefit from faster withdrawals, dedicated account management, and invitations to special PSL season promotions. Details are available in the Promotions section of your account.

The minimum age to register and play on pok365 is 21 years old. This applies to all Pakistani players without exception. Age is verified during the mandatory KYC process using your CNIC. Any account found to belong to a person under 21 will be closed immediately, all funds returned, and personal data deleted in line with our privacy policy.

Log in to your pok365 account, go to Account Settings, and select the Responsible Gaming tab. From there you can activate a self-exclusion period of 6 months, 1 year, 3 years, or permanent exclusion. Self-exclusion takes effect within 24 hours, suspends your account access, and stops all marketing emails. You cannot reverse a self-exclusion early once it is active.

Yes. pok365 provides free deposit limit and loss limit tools accessible from the Responsible Gaming tab in Account Settings. You can set daily, weekly, or monthly PKR limits. Reductions to limits take effect immediately. Increases require a mandatory 48-hour cooling-off period before activation, protecting you against impulsive decisions during a gambling session.

pok365 customer support is available 24 hours a day, 7 days a week. You can reach us via live chat inside the pok365 platform after logging in, or by emailing support@pok365.pro. Our team aims to acknowledge all queries within 48 hours and resolve most issues within 72 hours. Responsible gaming requests are treated with priority and full confidentiality.